Can I have a sample policy for reference?
The policy includes a policy schedule and a policy content. The policy schedule summarizes the protection items and the policyholder's information. For the policy content page, please click this link.
When is the earliest starting date? When will I receive the policy?？
The earliest starting date can be the day you place the order with a completed application form and payment information. You may specify a later date but backdating is not accepted. The e-policy is emailed to you after one working day. If there is no e-policy received after one day (check out also trash folder), please contact us.
The helper has been working for a period of time. Can the policy be backdated?
The earliest effective date can only be the day you place the order.
How to place the order?
You may email or WhatsApp us the completed proposal form with payment proof.
How to claim?
Please visit http://claims.qbe.com/hk/helper to submit your claim request.
I have changed the helper during the period of insurance, how to change it on the policy?
Please notify us by Whatsapp/email and provide the new helper's full name, passport or HKID number, date of birth, nationality, and effective date for the change. We will process it within 3 working days.